Terms & Conditions-Overseas Internet Sales
We always stand behind what we sell, with warranty and excellent customer service. This is the biggest difference between our company and other Chinese suppliers whose parts and service are impossible to get. We warrants our products exactly meet customer’s needs. We will replace the non-correct products for free including shipping cost for any defective parts that caused by us.
Our Limited Warranty
NINGBO OEM INDUSTRY MANUFACTURER LTD warrants our products against manufacturer's defects in materials and workmanship. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or not our products; (b) to a product or part that has been modified without the written permission of us.
Defective parts must be addressed to NINGBO OEM INDUSTRY MANUFACTURER LTD within 30 days upon arrival of consignment for a prompt claim. Customers should pay for sending faulty parts back to us, and we will pay for sending replacements to you. When complaining about a visual defect, you needn't send us the faulty parts if you could provide us with enough photos as requested. In case of no photos or invisible defect, you have to send back the faulty parts to us. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes NINGBO OEM's property.
Customer must present evidence that the claimed products were bought with us and the broken product is due to manufacturer's defect. All warranty claims must be authorized and accepted by us in advance.